📚 T.7. Reading: What is Communication?

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What is Communication?

Communication is the delivery or exchange of information between two or more people. It is a means of connection with another person or many other people and its purpose is to increase understanding and to impart meaning.

Some may think that communication is synonymous with speech, but that is not the case. Verbal communication is only one of many ways we communicate. In addition, it is not always the case that our verbal expression is received by the listener. When we speak but are not understood, it is a sign that we have failed to communicate.

Only when a message is delivered, received and understood can it be truthfully stated that communication has occurred.

Communication is not a monologue, but a dialogue. It requires both a transmitter and a receiver to function properly. The transmission of information can be verbal, non-verbal, written, visual or a combination of the four. Miscommunication can happen in many places along the line of communication, making it one of the hardest aspects of a business to master.

Many factors can contribute to miscommunication. Communication barriers include:

·     judgment;

·     unsolicited advice;

·     lack of empathy;

·     expectations/prejudice;

·     complicated jargon;

·     heightened emotion;

·     stress;

·     lack of interest;

·     cultural differences.

One or all of these could be at play during a moment of communication between you and a colleague. When engaging in communication, keep your language simple, clear and to the point so as to avoid confusion or misunderstanding. Enter the conversation with an open-minded, calm attitude. Even if the person you are communicating with is in a heightened state of emotion or is projecting unrealistic expectations upon you, you will stand a far greater chance of reaching them if you remain in a state of neutrality and respect.

Last modified: Monday, 8 May 2023, 11:27 AM