Case
At City
Polyclinic No. 12, a 56-year-old man residing in the area of district No. 7
comes to the reception desk.
He complains of weakness, fever, and
cough.
He has no documents with him and has rarely visited the polyclinic before.
He has not made an appointment by phone.
- Is it permissible to refuse consultation in the absence of documents?
- How is the patient’s district GP determined?
During work in the electronic system (EMIAS), one of the reception staff leaves their workstation without logging out of their account.
- What risks are associated with this breach of information security?
- Who is responsible for maintaining medical confidentiality?
- What measures prevent such situations?
The patient is referred to the district GP of area No.
7.
The doctor has a busy schedule (15 minutes per patient) and several planned
home visits.
- Is it possible to adjust the schedule in an emergency situation?
During the consultation, it is revealed that the patient has not undergone preventive check-ups for many years and is not under dispensary follow-up, despite his age and risk factors.
- Why is dispensary observation important for this age group?
- How does the district GP motivate the patient to participate in preventive care?
- What documents are issued after the examination?
After the consultation, the patient’s outpatient record must be returned to the archive, and the data entered into the electronic system.
- Why is it important to follow the medical documentation workflow?
- How is the continuity of care organised in the polyclinic?
- How does the district GP system influence the quality of medical care?
